Testimonial: Susan Burgard

Status: Finalized
Acquired: March 21, 2026

---

Name: Susan Burgard
Title: — (retired programmer / business analyst)
Company: — (formerly worked together)
Relationship: Former colleague and friend, referral source
LinkedIn: — N/A
Image: — use default avatar

---

Options Drafted

Option A (the "I've seen her work" angle):

"I worked alongside O.J. for years and watched her solve problems that stumped entire teams. She has this rare combination of deep technical skill and the patience to actually explain what she's doing and why. When I needed help with my own tech issue, she was the only person I wanted to call. If you're an engineer trying to level up, you're in good hands."

Option B (the "trust and referral" angle):

"O.J. is the person I send people to when they need real help, not generic advice. She knows infrastructure and software engineering inside and out, and she treats every person like their problem matters. I've known her for years and her standard hasn't dropped once."

---

Notes

• Giving her the drafts during the laptop help visit today (3/21).
• She's the referral source who connected me to the Luisa/NDA web dev client through her friend Andrew.
• Print or text the options so she has them after she leaves.

---

Final Quote

"I worked alongside O.J. for years and watched her solve problems that stumped entire teams. She has this rare combination of deep technical skill and good communication skills, the kind with patience to actually explain what she's doing and why. When I needed help with my own tech issue, she was the only person I wanted to call. She is the person I send people to when they need real help, not generic advice. She knows infrastructure and software engineering inside and out, and she treats every person like their problem matters. I've known her for years and her standard hasn't dropped once. If you're an engineer trying to level up, you're in good hands."